Return & Refund Policy
Effective Date: [Insert Date]
At Space & Shape, we take great pride in crafting high-quality custom wood furniture for our valued customers. We are committed to ensuring that you are satisfied with your purchase. However, in the rare event that your product arrives damaged, we offer a straightforward return and refund policy.
1. Returns Due to Damaged Products
We accept returns only if the product is damaged during transit or has a manufacturing defect. In order to qualify for a return, the following conditions must be met:
- Damaged Upon Arrival: If your furniture arrives damaged, please notify us immediately. We require photographic evidence of the damage, including pictures of the packaging and the damaged product.
- Notification Window: You must report the damage within 7 days of receiving the product. After this period, we will not be able to process any returns or refunds.
2. Return Process
If your product is eligible for return, please follow these steps:
- Contact Us: Email us at [Insert Email Address] with your order details, photos of the damage, and a brief description of the issue.
- Assessment: Our team will review the provided information and confirm if the product is eligible for return.
- Return Instructions: Once your return is approved, we will provide you with the return shipping instructions. The product must be returned in its original packaging to prevent further damage.
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Refund or Replacement: Once we receive the returned item and verify the damage, we will either:
- Issue a full refund to the original payment method, or
- Send you a replacement product, based on your preference.
3. Non-Returnable Items
Please note that we do not accept returns or provide refunds for products that are not damaged, including but not limited to:
- Custom-made or personalized items (unless damaged or defective).
- Products that show signs of use or alterations.
- Products that are returned without prior approval or outside the 7-day notification window.
4. Shipping Costs
For damaged products, we will cover the cost of return shipping. If the product is not damaged and is returned for any other reason, the return shipping cost will be the responsibility of the customer.
5. Refund Processing
Once a return is approved, please allow 7–10 business days for the refund to be processed and reflected in your account, depending on your payment method and bank processing times.
